Portals & customer processes

Topic field

Portals & customer processes

Digitalising the energy transition

Backed by delivered scope in our reference mandate.

The grid connection process has been a digital obligation since 2025, feed-in customers and prosumers expect self-service, and charging infrastructure brings its own reporting duties. We led a multi-utility customer and grid connection portal from concept into operation and know where process, IT and regulation have to meet.

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Articles in this field (7)

18 August 2026 · 8 min read

GEIG Amendment 2026: the new building charging obligation

The GEIG amendment transposes the EPBD 2024. From 2027 new charging-point and pre-wiring duties apply to buildings from 3 or 5 parking spaces. The overview.

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17 August 2026 · 8 min read

AI Customer Service and Churn Prevention at Utilities

AI cuts customer-service handling time at utilities by up to 50 percent and flags churn early. What works, and what GDPR and the EU AI Act require of scoring.

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12 August 2026 · 8 min read

OCPP 2.1 (IEC 63584-210): Smart Charging and V2G

OCPP 2.1 is now the IEC 63584-210 standard. What the new V2G and smart charging features mean for grid-operator control under section 14a EnWG.

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10 August 2026 · 8 min read

Prosumer Platforms and White-Label Apps 2026

White-label apps from Vattenfall, Zählerfreunde and beegy let utilities run PV, heat pump and wallbox as a prosumer platform under their own brand.

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29 July 2026 · 8 min read

Grid Connection Portal Duty under Section 8(7) EEG

Since 2025 every German grid operator must run a web portal for connection requests up to 30 kW. What Section 8(7) EEG requires and which deadlines now apply.

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15 July 2026 · 8 min read

DATEX II: Charging Data Obligation 2026

Since 14 April 2026, operators of public charging points must provide their data in the DATEX II standard via the Mobilithek. What AFIR Article 20 requires and how the data chain works.

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3 July 2026 · 8 min read

ISO 15118-20 and Plug and Charge: the AFIR Mandate for 2026 and 2027

From 2026 AFIR requires ISO 15118 for new public charging points, from 2027 the ISO 15118-20 version. What Plug and Charge, PKI and the backend mean for operators.

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